Summary This second amendment to the FY 17 Compensation Plan includes a propose change to the Fair Labor Standards Act (FLSA) exemption status for the Safety Specialist and several changes to our Utility Billing positions in order to restructure the department. Staff is proposing to convert the Safety Specialist from non-exempt from the FLSA to exempt. The Safety Specialist position was previously exempt from the FLSA but was required to be made non-exempt while in a part-time status. The position is currently full-time and meets the necessary salary and duties test requirements for exemption from the FLSA.
Staff is proposing a restructuring of the Utility Billing department to increase efficiency and customer service. The change to the current Cashier/Customer Service Specialist I and Cashier/Customer Service Specialist II are title changes only. Staff recommends creation of a Cashier/Customer Service Team Lead. This position would serve as the point person for the daily operations of the Cashier/Customer Service Representatives I & II and Receptionist to ensure coverage and availability of customer service to our citizens. This position would also function as a first level of escalation for customer service issues. Staff has evaluated the current Utility Billing Staff Assistant position and recommend replacing the position with a Utility Billing Supervisor. The Utility Billing Supervisor would perform many of the functions of the Utility Billing Staff Assistant but would also supervise the Cashier/Customer Service Representatives I & II, Team Lead, Receptionist and other future Utility Billing positions. This builds an additional level of leadership into the department which allows the Utility Billing Manager to focus on software needs, process optimization and department training while also serving, as needed, as a second tier of escalation for customer service issues.
The proposed changes to the FY 17 Compensation Plan do not represent an increase in the total number of full-time equivalent (FTE) positions in the City. |