Commission Agenda Item

MEETING DATE:  2/10/2020

SUBJECT:  RFB 2019-08 City of Alachua Call Center Award

RECOMMENDED ACTION:

1)  Accept the bid rates provided for RFB 2019-08 from Interactive Utility Communications to provide Customer Service Call Receipt and Response Services.

2)  Authorize the City Manager to enter into a contract with Interactive Utility Communications to provide the services as needed under the provisions of RFB 2019-08.

Summary

On August 6, 2019, the City solicited formal bids from qualified organizations to partner with the City for the provision of Customer Service Call Receipt and Response Services (i.e. Call Center) to include call answering, alarm monitoring, and utility dispatching support services.

The awarded bid will include a contract effective through September 30, 2020.  The contract will automatically renew on October 1, 2020 for one of four (4) successive years, effective October 1 to September 30 of the following fiscal year, unless automatic renewal is canceled by either party.

The City received four (4) bids in response to RFB 2019-08.  All bidders were determined to be responsive and responsible bidders:  McGhee and Associates; LRCC; Enco Utility Services and Good Solutions, LLC dba Interactive Utility Communications.

Staff evaluated the bids and recommends award of RFB 2019-08 to Interactive Utility Communications.